Refund Policy

Last Updated: February 1, 2026

At EchoEvolve, We stand behind the quality of our Premium Reports and offer a 14-day money-back guarantee.

Our Commitment:

If you're not satisfied with your Premium Report for any reason, contact us within 14 days of purchase for a full refund—no questions asked.

1. Premium Report Refunds ($49 One-Time Purchase)

1.1 Money-Back Guarantee

We offer a 14-day money-back guarantee on all Premium Report purchases.

• Eligibility Period: Request a refund within 14 days of your purchase date
• Full Refund: Receive a complete refund of the $49 purchase price
• No Questions Asked: We don't require a detailed explanation, though feedback is appreciated
• Simple Process: Email us and we'll process your refund promptly

1.2 How to Request a Refund

1.3 Refund Processing

• Processing Time: 5-7 business days after approval
• Refund Method: Original payment method (credit card, PayPal, etc.)
• Bank Processing: Additional 3-5 days for funds to appear in your account (depends on your bank)
• Confirmation: You'll receive an email once the refund is processed

2. Subscription Service Refunds

2.1 Monthly Subscriptions ($79/month)

Pro-Rated Refunds:

• First 14 Days: Full refund if you cancel within the first 14 days of your initial subscription
• After 14 Days: No refunds for unused portions of the current billing period
• Cancellation: You can cancel anytime; service continues until the end of the current billing period
• No Renewal Charge: You won't be charged for the next billing cycle after cancellation

2.2 Annual Subscriptions (if applicable)

• First 14 Days: Full refund if you cancel within the first 14 days
• After 14 Days: Pro-rated refund for unused months (at our discretion)
• Case-by-Case: Contact us to discuss your specific situation

2.3 How to Cancel a Subscription

3. Free Reports

Our free competitor reports are provided at no cost and are non-refundable (as there is no charge). If you're unsatisfied with a free report, we welcome your feedback to help us improve the service.

4. Situations Where Refunds May Not Apply

5. Technical Issues and Service Problems

5.1 Service Disruptions

If you experience technical issues or service disruptions:

• Contact Support First: Email support@echoevolve.com so we can resolve the issue
• We'll Fix It: Most technical problems can be resolved quickly
• Service Credits: If we can't resolve the issue, we may offer service credits or a refund

5.2 Data Accuracy Issues

Our reports rely on publicly available data from Google Places API. If you believe data in your report is inaccurate:

• Report the Issue: Contact us with specific details
• We'll Investigate: We'll review the data sources
• Re-generation: If our system made an error, we'll regenerate your report at no charge
• Data Source Limitations: If the issue is with third-party data (Google), we'll explain but cannot refund based on source data quality

6. Chargebacks and Payment Disputes

We're committed to resolving any payment issues directly. Please give us the opportunity to make things right before involving your bank or credit card company.

7. Refund Processing by Payment Method

Refunds are issued to the original payment method used for your purchase:

• Credit/Debit Card: 5-7 business days (plus your bank's processing time)
• PayPal: 3-5 business days
• Other Payment Methods: 7-10 business days

Note: Refund timing may vary based on your financial institution's processing times.

8. Partial Refunds

In some cases, we may offer partial refunds at our discretion:

• When you've used a significant portion of a subscription service
• For annual subscriptions canceled mid-year
• As a goodwill gesture for service issues beyond our control

Partial refunds are evaluated case-by-case. Contact us to discuss your specific situation.

9. Exceptions and Special Circumstances

9.1 Extenuating Circumstances

We understand that unusual circumstances can arise. If you have a special situation (medical emergency, business closure, etc.), please contact us. We'll review your case individually and do our best to accommodate you.

9.2 Repeated Refund Requests

To prevent abuse of our refund policy, we reserve the right to:

• Limit the number of refunds per customer (e.g., 2-3 refunds per year maximum)
• Decline refund requests from customers with a pattern of requesting refunds
• Terminate accounts that abuse the refund policy

10. Contact Us for Refunds

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to registered users.

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

12. Questions About Refunds?

If you have any questions about this Refund Policy or need clarification on any point, please don't hesitate to contact us at support@echoevolve.com.

We value your business and want to ensure you have a positive experience with EchoEvolve. Your satisfaction is our success.